Welcome to the service design course hub. Below you’ll find resources from past sessions and hands-on projects you can get involved with, as well as a quick and easy way to reach Shad to go over project specifics. By the end of the Service Design module at Newspeak House, you’ll be not only be able to speak confidently on Service Design, but be able to design and build to change outcomes for users of your own projects.
Newspeak - Students - Shad Jahangir
<aside> 💡 Once I’ve had a chat with all of you I’ll arrange a suitable time for the first part of the Service Design module.
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<aside> 💡 Links to past session resources including decks / assets will be added here following every session
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I would recommend taking a glance through these at your own leisure prior to the first session.
| Title | Link | Required | Linked session |
|---|---|---|---|
| The Service Design Standard | https://www.gov.uk/service-manual/service-standard | ✅‼️ | Session 1 |
| What do we mean when we talk about services | https://gds.blog.gov.uk/2018/04/04/what-do-we-mean-when-we-talk-about-services/ | ✅‼️ | Session 1 |
| What we mean by ‘service design’ | https://gds.blog.gov.uk/2016/04/18/what-we-mean-by-service-design/ | ✅‼️ | Session 1 |
| Government transformation strategy | https://assets.publishing.service.gov.uk/media/5a75674f40f0b6360e473d91/Government_Transformation_Strategy.pdf | ✅ | |
| What we learnt redesigning Register to Vote | https://designnotes.blog.gov.uk/2014/07/14/things-we-learnt-designing-register-to-vote/ | ||
| One link on gov.uk - 350k more organ donors | https://gds.blog.gov.uk/2014/03/18/organ-donor-register/ | ||
| The story of GDS | https://gds.blog.gov.uk/story/ | ||
| The history of the Service Design Standard | https://www.linkedin.com/pulse/setting-standard-history-government-service-james-johnson/ |